EFFECT OF LOCKDOWN
We are continuing to work as normally as we can during lockdown. The lockdown is causing a slight overload, so we are a little slower than usual. Also it is draining our stocks and those of our suppliers. Thank you for your support during this situation. We are not making any provision for personal collection until further notice..
HMRS are haveing severe manufacturing problems and have taken the decision to stop trade sales. This means we will be unable to take orders for trasnfers we do not have in stock, and will probably have to refund some customers. We have temporarily taken all HMRS products off the website while we do a stocktake and will then put back on with stock levels. Hopefully by end March 2021.
Regretably, for the forseeable future we are unable to take any export orders. This is because both Royal Mail and all couriers require us to provide information that we either do not have or will have to spend an inordinate amout of time to obtain. This applies to all exoprt orders and although probably triggered by Brexit, it to all exports, including those outside the EU. This is taking longer than expected due to current workloads.
We have also been told by Swann Morton that we are no longer able to send their Blades to USA, Canada and Australia. This seems to be caused by some complexity of CE marking and medical grade products. Although the products we sell are not declared Sterile, the rules still apply. Beaurocratic hogwash that we have to follow.
Email issues for BT Internet, Outlook, Hotmail and Live accounts
We are aware of an issue with some accounts not receiving email from us. In order for emails to be recieved and this issue to be resolved, we kindly ask that you add our domain name to your Safe Sanders List / Approved recipients within your email software. If you use Outlook or similar to access email please follow the steps described by clicking here
WELCOME TO THE NEW EILEENS EMPORIUM WEBSITE
WE HAVE BEEN OPEN ALL THROUGH THE CORONAVIRUS CRISIS, AND ARE STILL OPEN FOR BUSINESS
Once again, thanks to all our customers for their support and tolerance during this crisis. We hope you find the new website easy to use. If you have any issues please let us know.
We are open for business and trying as hard as we can to get as many orders out as possible. It is much more efficient for us if you are able to place your orders on the website.
Please note, most products are normally in stock (in normal times}. These are not normal times and suppliers are having issues, so we some normally stocked items are slow to arrive. An item being shown as available to order does not guarantee they are in stock at that time.
With so many people active at home the supply chain has been sucked dry on many items. Stock is now our main issue. We are getting lots of stock in, but many are taking much longer than usual to supply. Many of our suppliers are in the same situation as we are, so stock levels are a serious issue. If we have stock orders are quick to process, however where there are shortages it takes at least twice as long to deal with. Please do not chase us until at least a week has elapsed as this also slows us down, and then by email please.
We are awaiting deliveries from Gibson Wheels, HMRS transfers, some many Peco/Ratio/Parkside products, many Gaugemaster products and several other items. We are doing our best to resolve these issues. We will try to notify customers of problems as we process their orders. We are seeing orders for quantities way beyond our normal stock levels on many item, so we are unable to guarantee delivery from stock.
Please do not send orders by post, they will not be processed, we have not been in a position to accept cheque payments since all our local banks closed.
We thank you all in advance for your understanding. Stay safe, keep well, keep modelling.
We want to support our customers so, with no shows to collect from, we have now reduced the threshold of our free UK (excluding IOW) and CI postage from £100 to £30 for a large letter and £50 for all other shipments. This is applied automatically at checkout and applies to web orders only. We do not offer free delivery on telephone orders.
Royal Mail now require that we send all blades on a signed for, proof of age service. We soon will also be offering signed for on UK and International too.
*** Cancelled shows: ***
ALL EXHIBITIONS PLANNED FOR THE FORSEEABLE FUTURE ARE CANCELLED
We are no longer accepting orders for show collection, until further notice.
We are suppliers of a wide range of tools, equipment and materials needed by all model makers, whatever their level of experience or expertise. Many of these products are also useful for other activities including Antiques Restoration, Clock Making, Craft and Beading etc.
Eileen's Emporium have been in business for over 30 years. See "About Us" for historical details.