We are on holiday. We will not ship any new orders before 23rd August. The website will remain open for orders.
WELCOME TO THE NEW EILEENS EMPORIUM WEBSITE
WE HAVE BEEN OPEN ALL THROUGH THE CORONAVIRUS CRISIS, AND ARE STILL OPEN FOR BUSINESS
Once again, thanks to all our customers for their support and tolerance during this crisis. We hope you find the new website easy to use. If you have any issues please let us know.
We are open for business and trying as hard as we can to get as many orders out as possible. It is much more efficient for us if you are able to place your orders on the website.
Please note, most products are normally in stock (in normal times}. These are not normal times and suppliers are having issues, so we some normally stocked items are slow to arrive. An item being shown as available to order does not guarantee they are in stock at that time. We are working hard on modifications to the website to show live stock levels.
With so many people active at home the supply chain has been sucked dry on many items. Stock is now our main issue. We are getting lots of stock in, but many are taking much longer than usual to supply. Many of our suppliers are in the same situation as we are, so stock levels are a serious issue. If we have stock orders are quick to process, however where there are shortages it takes at least twice as long to deal with. Please do not chase us until at least a week has elapsed as this also slows us down, and then by email please.
We are awaiting deliveries from Gibson Wheels, many Peco/Ratio/Parkside products, several Gaugemaster products, Hold and Fold tools and other items. We are doing our best to resolve these issues. We will try to notify customers of problems as we process their orders. We are seeing orders for quantities way beyond our normal stock levels on many item, so we are unable to guarantee delivery from stock.
Please do not send orders by post, they will not be processed, we have not been in a position to accept cheque payments since all our local banks closed.
We thank you all in advance for your understanding. Stay safe, keep well, keep modelling.
We want to support our customers so we are now offering free UK (excluding IOW) and CI postage on orders over £30 for a large letter and £50 for all other shipments. This is applied automatically at checkout and applies to web orders only. We do not offer free delivery on telephone orders.
We are suppliers of a wide range of tools, equipment and materials needed by all model makers, whatever their level of experience or expertise. Many of these products are also useful for other activities including Antiques Restoration, Clock Making, Craft and Beading etc.
Eileen's Emporium have been in business for over 30 years. See "About Us" for historical details.
We have now resumed international shipments, with a few changes. At present we are only shipping items that can go by post. This means that there are limitations with a maximum of 610mm packed length, maximum of 2kg with no Royal Mail banned or dangerous items. After suffering a number of postal losses at the end of last year we are now tracking all international shipment for security which has increased the shipping costs. We are working on resuming international courier deliveries but with the current complexities will take some time.
Deliveries to Europe are currently being shipped without VAT being added, so shipments will be subject to Tax and Handling charges at your border and will need to be paid by you. We are close to implementing a Tax paid solution using IOSS which will slightly increase the shipping cost but should be a lot cheaper than the Post/Courier Tax handling charges. We will keep you informed of progress.
We have also been told by Swann Morton that we are no longer able to send their Blades to USA, Canada and Australia. This seems to be caused by some complexity of CE marking and medical grade products. Although the products we sell are not declared Sterile, the rules still apply. Beaurocratic hogwash that we have to follow.
*** Shows: ***
Shows are back, so far booked are:
Railwells 13/14 August Railwells Website
Expo EM (Summer) Wakefield 20/21August Expo EM Summer Website Due to family commitments we are unable to attend.
Guildex 3/4 Sept New Venue - Bingley Hall. Stafford County Showground. Weston Road, Stafford. ST18 0BD Guildex Website
Leigh 10/11 Sept Leigh Sports Village, Leigh Leisure Centre, Sale Way, Leigh, WN7 4JY
Stafford 24/25 Sept Stafford Showground, now in the new halls.
Scaleforum 24/25 Sept High Wycombe. We are unable to have a stand at this show, but will take pre-orders for both days
Great British Model Railway Show 29/30 Oct Gaydon
Manchester Dec 10th/11th 2022 New venue – the Sugden Centre, M1 7HL.
Further shows TBA