SERVICE INTERRUPTION OVER THE END OCTOBER / BEGINNING OF NOVEMBER.
We will be making a major change to our systems. This will happen over the end of October and beginning of November. We are working out plans to minimise the impact this has on customers.
We will have an all out effort to send as many orders as possible before the Courier and Royal Mail collections on Wednesday 28th October. We will continue to process orders after collections have happened and try to send as soon as possible. Then we will suspend order processing on Thursday 29th and Friday 30th October. We hope to be up and running again as normal on Monday 2nd November or very soon afterwards. With the new systems in place it will take some practice to get used to them, so please bear with us.
Our website will not close for orders during this time. We will be very busy getting the new systems in place so will find it difficult to answer the telephone and take phone orders during these few days. Therefore, placing orders on the website is highly recommended. We will also remind you that there is a free shipping offer on web orders (order value over £30 to £50 depending on shipping cost) that do not apply on telephone orders.
We apologise in advance for any inconvenience this may cause.
WELCOME TO THE NEW EILEENS EMPORIUM WEBSITE
WE HAVE BEEN OPEN ALL THROUGH THE CORONAVIRUS CRISIS, AND ARE STILL OPEN FOR BUSINESS
Once again, thanks to all our customers for their support and tolerance during this crisis. We hope you find the new website easy to use. If you have any issues please let us know.
We are open for business and trying as hard as we can to get as many orders out as possible. It is much more efficient for us if you are able to place your orders on the website.
With so many people active at home the supply chain has been sucked dry on many items. Stock is now our main issue. We are getting lots of stock in, but some suppliers are not operating and many are taking much longer than usual to supply. Many of our suppliers are in the same situation as we are, so stock levels are a serious issue. If we have stock orders are quick to process, however where there are shortages it takes at least twice as long to deal with. Please do not chase us until at least a week has elapsed as this also slows us down, and then by email please.
We are awaiting deliveries from Gibson Wheels, HMRS transfers, some Ratio products, many Gaugemaster products and several other items. We are doing our best to resolve these issues. We will try to notify customers of problems as we process their orders. We are seeing orders for quantities way beyond our normal stock levels on many item, so we are unable to guarantee delivery from stock.
Please do not send orders by post, they will not be processed, we have not been in a position to accept cheque payments since all our local banks closed.
We thank you all in advance for your understanding. Stay safe, keep well, keep modelling.
We want to support our customers so, with no shows to collect from, we have now reduced the threshold of our free UK and CI postage from £100 to £30 for a large letter and £50 for all other shipments. This is applied automatically at checkout and applies to web orders only. We do not offer free delivery on telephone orders.
Royal Mail now require that we send all blades on a signed for, proof of age service. We soon will also be offering signed for on UK and International too.
*** Cancelled shows: ***
ALL EXHIBITIONS PLANNED FOR THE FORSEEABLE FUTURE ARE CANCELLED
We are no longer accepting orders for show collection, until further notice.
We are suppliers of a wide range of tools, equipment and materials needed by all model makers, whatever their level of experience or expertise. Many of these products are also useful for other activities including Antiques Restoration, Clock Making, Craft and Beading etc. Please note, most products are normally in stock. Their being shown as available to order does not guarantee they are in stock at that time.
Eileen's Emporium have been in business for over 30 years. See "About Us" for historical details.