Privacy Policy

This privacy policy sets out how Eileens Emporium uses and protects any information that you give Eileens Emporium. when you use this website.

Eileens Emporium is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Eileens Emporium may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16/05/2018.

Protecting Your Information

We do not hold any Credit or Debit card information other than for the duration needed to process orders. Payment for orders placed on the website is taken by a third party such as Paypal or Worldpay. We do not get to see you card information so there is not risk of our disclosing details. We discourage customers from sending sensitive information such as card details by email as we cannot guarantee security.  For orders placed by telephone we take the card details on paper and crosscut shred as soon as the order is processed. This data is not held in any database or in any electronic form.

We do not give or sell any personal information provided to us to any third party other than in the necessary course of our business. This is usually only to a Courier to enable them to notify you of delivery status and contact you if they need to. We do not pass any information to third parties for marketing purposes.

We hold data in 3 seperate and unlinked data bases. Data is transferred manually as required to operate the business.

Newsletter.

This is an opt in database, which means that you have requseted to join the list, by telephone, email, by ticking the box in your account on the website, or by other means. The only information in this data base is Title, First Name, Last Name and email address. We manually maintain this list so any requests for removal are usually dealt with just before a newsletter is sent. The "Receive Newsletter" box in customers acount information on the website will generate an email to us to change the status as set. We work to the latest communication we have, so will not go back and check if the "Receive Newsletters" box matches the current status. There is a link in all newsletter to generate an email requesting removal, we will also remove if we get a request by telephone, email or other means.

Website.

The only information held in the data base for the website is information the customer has generated, and is necessary for processing orders. We are unable to see the password you use to log into the website, but we are able to change it manually if requested to do so, we then recommend you change it yourself after logging in. The information kept includes payment method, but not card numbers or paypal passwords. There is also a history of customers own orders for customers to reference. We are in the process of creating a mechanism for customers to completely remove themselves from this database. Meanwhile any communication to us requesting such an action will be processed in a timely manner.

Sales and Invoice.

We keep and maintain a database for the processing of orders, this is on an internal server and is not held in "the Cloud". The information we hold is that necessary for the processing of orders and a history of orders. There is a record of how payment was made, but no record of the Card number used. Any communication to us requesting removal from this database will be processed in a timely manner.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

See separate page on Cookie Policy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998.If you would like a copy of the information held on you please write to us at the address on the website and send a stamped addressed envelope.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the published address. We will promptly correct any information found to be incorrect.